Visit Indian Travel Sites
Goa,
Kerala,
Tamil Nadu,
Andhra Pradesh,
Delhi,
Rajasthan,
Uttar Pradesh,
Himachal Pradesh,
Assam,
Sikkim,
Karnataka,
Madhya Pradesh,
Jammu & Kashmir
Gujarat
Puducherry
|
October 7, 2010 | 70 percent of air passengers want self-service while on a journey | New Delhi: The most comprehensive global survey ever undertaken of passenger use of air transport self-service technology has found popular demand is now reaching out into non-traditional areas of self-service as airline passengers demonstrate their increasing ease with online, kiosk and mobile phone channels. While online
booking and check-in are nearing their full potential, there is now a clear demand
from the travelling public for self-service on other steps of the passenger journey
including automated security checks, which are now acceptable to 70 percent of
respondents compared to 58 percent in last year's survey. Similarly, the demand
for automatic boarding gates is now at 70 percent compared to 57 percent last
year. Two-thirds of survey respondents would use kiosks for other purposes
including
booking/changing a flight; purchasing additional services (e.g. baggage fees,
meals), printing bag tags; self-transfer; claiming delayed baggage. In addition,
there has been dramatic year-on-year growth in the percentage of passengers using
airline websites to book hotels, up from 21 percent in 2009, to 38 percent in
this year's survey; car rental, 19 percent to 35 percent. Similar growth is being
recorded in other ancillary revenue streams including purchase of travel insurance,
bus and train tickets and duty free items. This year's SITA/Air Transport World
Passenger Self-Service Survey includes two new airports: China's Beijing
International
Airport which served 65.3 million passengers last year and Germany's busiest
airport,
Frankfurt, which had 50.9 million passengers. The 5th annual SITA/Air Transport
World Passenger Self-Service Survey is an in-depth look at the attitudes and habits
of a representative sample of the 287.6 million passengers who use seven leading
international airports. It includes previous survey participants: Hartsfield-Jackson,
Atlanta; Mumbai International; Moscow Domodedovo; Sao Paulo Guarulhos, Brazil;
and OR Tambo Airport, Johannesburg. |
More Travel News Headlines
|
|
|
|
|