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June 29, 2012

Woman blames United Airlines for hair loss

     Washington: A United Airlines passenger had to cut a chunk of her hair after a maintenance worker dripped super glue all over her while fixing an overhead bin. Karen Reed said that she had boarded a flight from San Diego to Houston with her two children when a maintenance worker approached her and had asked her to get up from her seat. “He put super glue on a piece of plastic trim and put it on the overhead bin above me and proceeded to drip it everywhere,” ABC News quoted Reed as saying. Everywhere included her hair. “He was cleaning the seat and I told him the glue was still dripping from overhead but that’s how careless he was,” Reed said. The maintenance worker walked away and returned in a short while to replace the seat cushion, she said. “When the flight attendant said, ‘Hey, you got super glue in her hair,’ he totally ignored the comment, wouldn’t look at me, wouldn’t give me any eye contact and turned around, replaced the seat cushion and walked out,” Reed said. She had a very uncomfortable ride home. The flight was full and with no other seats to switch to, the flight attendant had given Reed a blanket to sit on. “At this moment I’m sitting on super glue, I can feel the clumps of glue in my hair, I’m tired and I’m ready to get home,” Reed said. Once she got home, her hair was so tangled that she took a pair of scissors and cut off more than 9 inches of it off of her head. Reed later filed a complaint with the flight attendant, the supervisor at the gate in Houston and even sent in a packet that included a complaint form and a picture of her cut off hair. She said that United had offered her 40,000 miles and a 100 dollar American Express gift card. She had declined the offer. “For what they offered me, they’re not even giving me a round trip ticket, basically their customer service sucks,” Reed said. The airline had offered an apology for the negligence. “We’re sorry about what happened, we reached out and spoke directly to Miss Reed,” United Airlines spokesman Charlie Hobart said. We appreciate her business and we’d like to welcome her back,” he added.
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