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Zomato sacks 541 employees

The online food delivery company said automation has made the employees redundant

NEW DELHI, May 16: Zomato, the online food delivery platform, has sacked 541 employees, giving them two to four months of severance package. It had sacked 60 employees earlier.

The dismissed staff, spread over several departments, belong to its Gurugram office. There are total 5,000 employees.

"Over the last few months, we have seen our technology products and platforms evolve and improve significantly. While the business has continued to grow consistently, this has led to an overall reduction in direct order-related support queries. We have dramatically improved the speed of service resolution, now only 7.5% of our orders need support (down from 15% in March)," Zomato said.

Food delivery companies and restaurant partners also had differences over discounting and pricing. Food delivery platforms have been accused of unfair and anti-competitive practices by thousands of restaurant partners recently.





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